Effective Date: June 27, 2025

Overview

Red Sparrow Transportation Inc., ("Red Sparrow" "we," or "our") is committed to protecting your privacy. This SMS Messaging Privacy Policy ("Policy") governs how we collect and use information about you in relation to Red Sparrow text message program(s) (the "Messaging Service"), which we make available to you through a third-party service provider.

Privacy Policy Changes

By using the Messaging Service, you agree to the terms of this Policy. Red Sparrow reserves the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to the Policy constitutes your full acceptance of those changes. We will post the date our notice was last updated at the top of this privacy notice.

Collection of Information

Through your use of the Messaging Service, we will receive Personal Information through our third-party service provider. "Personal Information" is information that individually identifies you, including:

• Contact Information: Your mobile phone number provided when signing up for the Messaging Service, name, and email address (if provided)
• Service-Related Information: Pickup and drop-off locations, travel dates and times, booking references, and service requests communicated via SMS
• Communication Data: Any user or screen name that you select in connection with the Messaging Service, messaging history, comments or feedback regarding the Messaging Service, and any other information that you choose to include in messages you send through the Messaging Service
• Technical Information: When you interact with our Messaging Service, we may also collect device type, carrier information, and message delivery data

We may also collect Personal Information about you using cookies or similar technologies when you access our messaging platform through web-based interfaces. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as appointment reminders and booking confirmations).

Use of Information

We use Personal Information to:

• Service Delivery: Process and manage bookings, coordinate transportation services, and send service updates including booking confirmations, driver information, and pickup notifications
• Customer Service: Provide customer support, respond to inquiries, and address service issues
• Service Enhancement: Analyze, maintain and support the Messaging Service, enhance features, and customize and personalize your messaging experiences
• Business Operations: Improve our services and communication effectiveness
• Marketing Communications: Send promotional materials and service announcements (if opted in)
• Legal Compliance: Comply with applicable legal obligations and enforce our Terms of Service

Sharing of Information

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We will not rent or sell your Personal Information to other companies or individuals unless we have your consent. We may use or disclose Personal Information in any of the following limited circumstances:

• We have your consent
• We need to enforce our Terms of Service
• We provide such information to trusted businesses or persons for processing on our behalf, including:
  • Third-party service providers for SMS delivery and platform management
  • Payment processors for transaction-related communications
  • Dispatch software providers for service coordination
  • Drivers or affiliates to fulfill your booking requests
• We provide Personal Information to a company controlled by, or under common control with, Red Sparrow for any purpose permitted by this Policy
• We transfer Personal Information about you if Red Sparrow is, or its assets are, acquired by or merged with another company
• We believe disclosure of Personal Information is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain

Third-Party Processing: When we share information with trusted third parties as described above, this is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If a third party fails to comply with our terms, Red Sparrow is not accountable in any way for any liability or reimbursement.

Protection of Information

Red Sparrow takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. We implement appropriate security measures including SSL encryption and secure servers to protect your personal data. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider's SMS delivery platform or your carrier network). While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide or guarantee absolute security. By using the Messaging Service, you agree that Red Sparrow is not liable for any unintentional disclosure.

Intended Audience

The Messaging Service is not intended for children under 18, and Red Sparrow does not knowingly collect information from individuals under the age of 18. By using the Messaging Service, you are representing that you are at least 18 years old. Red Sparrow requires that users of the Messaging Service be limited to US residents only.

Retention of Information

We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

• Accessing or correcting your personal data
• Requesting deletion of your data
• Opting out of marketing communications

Opt-Out Instructions: Consent to receive automated marketing text messages is not a condition of any purchase or inquiry. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
Please note that opting out may limit our ability to communicate with you regarding our services. To exercise other rights or for questions about your data, contact us at info@redsparrowlimo.com.

Third-Party Links

Our messaging communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Contact Us

For questions or concerns regarding this SMS Messaging Privacy Policy, please contact:

Red Sparrow Transportation Inc.
15887 Snow Road Suite 108
Brook Park, Ohio 44142
Email: info@redsparrowlimo.com
Phone: 216-695-7550